Technical Support

Black Swan has been servicing heating appliances since 1979. We use our own in-house trained personnel.  

Black Swan can only assist with units that have been purchased from us. 

Please understand that our service technicians have testing equipment and a step by step process that they perform on the appliances in order to diagnose and troubleshoot issues in the field.  

If you are having trouble with a unit that you purchased from us, please fill out the form below.