Customer Feedback

Thank you to all our wonderful customers!  Here's what they have to say about Black Swan:


Your guys were phenomenal today – Emmett and Pete were on time, professional and did a great job. Thank you very much! BE SAFE. 

Be Well, Stay Safe and Remain Strong, always,

Dave- Shelton, CT 


Thank you so MUCH ! You are an asset to Black Swan and I have never worked with someone so professional, patient and who goes above and beyond customer service. Looking forward to getting this done asap

Barbara- Milford, CT


We bought our fireplace in 2018 and had our 3rd Service & Cleaning today. Sean and Ryan did the work today and did an impressive and thorough job. These two men were very professional and represented your business at a high level, THEY KNOCKED IT OUT OF THE PARK!!!


Thank You

George and Ann- Beacon Falls, CT 


Your delivery team was excellent and did everything I expected.  

It’s a very rare occasion these days to be completely satisfied with a purchase transaction these days and you and your team accomplished that.  Thank you very much.

 The grill is exceptional and I’m enjoying cooking with it.

 If there is a site I can give a recommendation on I’d be happy to give you a 5 star rating.


Geoff- Southbury, CT


I love it!  My electrician has come by a couple of times to check it out and is impressed with it also.  He will recommend your company to anyone who asks him, so hopefully it will send some business your way.  The trim kit impressed him as well.  I would tell everyone to get the trim kit- it just gives a beautiful, finished look. 

Amanda- Southbury