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Gas Questions

Gas - General Questions

Also see Pilot Lights, Fan/Blowers, Gas Installation, Gas Operation, Venting, Logs or Return to Troubleshooting

Does the cost of the fireplace/stove/insert include everything I will need for the installation? 
No. The Manufacturer's Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. 

How can I find the model number? 
Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. 

How do I remove the glass from my fireplace? 
Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. 

How do I clean my glass? 
It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass. 1) Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance. 2) Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. 3) Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. 4) For heavy deposits, use Stove Bright Glass Cleaner, Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. 5) Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 6) After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.


Why do I have blue flames? 
This is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact us.


Can I change the look of my fireplace? 
In many cases a gas fireplace has several facing and trim options. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. Contact us for more details on the options for your particular fireplace.


Can I convert my gas fireplace to a wood burning fireplace? 
No.


How often do I have to clean the gas fireplace and vent? 
Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have one of our qualified service technicians perform an appliance check-up at the beginning of each heating season.


What is the difference between "steady state" efficiency and AFUE? 
Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.

To Pair an RC400 remote, watch the video below: