Electric Questions

Can I buy online? 
See our Online Sales Policy

What do electric fireplaces look like? 
They use optic technology with a rotisserie flame and a glowing ember bed to look like a wood fire. They can be finished off with wood cabinets, brick, stone and marble or a wide variety of finishing products for fireplaces. 

Do electric fireplaces produce heat? 
All of our electric hearth products come with heaters and the flames can be used with or without the heater on. It can be a no heat fireplace! Some models can be wired to 240 volts with a heat output up to 10,000 BTUs. 

Do electric fireplaces have doors? 
We offer several models with doors that open and a variety of fronts, doors, trim packages and finishing options - especially for our 36" models. 

How hard are electric fireplaces to install? 
Most units can be hardwired by an electrician within a few hours. No venting or gas lines are needed, which can save you hundreds of dollars in materials for venting components & labor for installation. 

Are electric fireplaces safe? 
All models are tested to UL standards and will automatically shut off in the unlikely event they overheat. They are clean burning and do not put fumes and moisture in your home as do "vent-free" fireplaces. 

Are electric fireplaces expensive to operate? 
In most areas it only costs two cents per hour to operate the flames and up to 22 cents per hour with the flames and the heaters on. The thermostat for the heater will automatically turn on and off per your setting to keep your room at the desired temperature. The thermostat will also lower your operating costs - frequently 50% lower or more. 

What does the term zero clearance mean? 
Zero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Contact us to find out which models are suitable for this type of installation. 

Can I install a fireplace, stove or insert myself? 
Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by our service team of factory-trained professionals. 

Does the cost of the fireplace/stove/insert include everything I will need for the installation? 
No. The Manufacturer's Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, surrounds, electric connections, and installation will be in addition to this suggested price. 

How can I find the model number? 
Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number.