Customer Experience & Showroom Sales Specialist
Do you enjoy helping people, building relationships, and making customers feel welcome? Join a small, close knit team where your work matters and your ideas are heard.
Black Swan Hearth & Home has served Connecticut since 1979. This role is split between the phones and the showroom floor, about half customer service, half sales. No hearth industry experience required, we will train you.
About the Position
Some days you'll be the friendly voice helping customers with questions and following up on concerns. Other days you'll work directly with showroom customers, helping them choose the right fireplace, stove, grill, or outdoor living product for their home. We're looking for someone who takes ownership, thinks on their feet, and follows through without needing constant direction. This role offers an hourly wage plus the opportunity to earn commission on showroom sales.
What You'll Do
Answer calls and support customers before, during, and after the sale
Communicate with our service, installation, and sales teams
Help resolve customer concerns and follow through until they're handled
Welcome showroom customers and create a great first impression
Ask thoughtful questions and help customers choose the right product
Prepare quotes and guide customers through the purchasing process
Who We're Looking For
Experience in retail sales, customer service, or similar
Friendly, confident, and easy to communicate with
Takes ownership instead of passing problems along
Organized and able to manage several priorities at once
Comfortable using computers and learning new software
Dependable, curious, and eager to become a product expert
Great sales come from trust, education, and relationships, not pressure.
Why You'll Enjoy Working Here
Every day is different, in a unique and growing industry
Work directly with ownership and have a voice in the business
Hands on training and ongoing product education
Competitive hourly pay plus commission on showroom sales
Paid vacation and employee discounts
Room to grow as the company grows
Ready to Join Our Team?
This position is ideal for someone looking for a long term career, not just another retail job. If you enjoy helping customers, learning new things, and being part of a team where your contributions are noticed, we would love to meet you.
Apply Now