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Privacy Notice

Privacy Notice

1 PRIVACY STATEMENT 

This Privacy Statement (“Statement”) applies to our sites, products, and services (collectively, "Services") Black Swan is the responsible entity for all Personal Information subject to this Statement for our Services targeted to US customers. We do not provide Services in other countries and regions.  

2. WHAT WE DO WITH YOUR INFORMATION. We want to be clear about what information we collect and how we use it to deliver our Services to you, operate our business, and help make our Services useful, more intelligent, and work better for you. We do not sell or share your Personal Information with third parties.   Ever.  

a) Types of Information We Collect. In connection with accessing our Services, we may collect information from you which can be used to identify you ("Personal Information"), such as your name, shipping/billing address, email address, phone, username and password.

We collect information when you register or open an account, sign in, pay a bill, purchase a Service, call us for support, or give us feedback.  We may also collect content or other information that you may provide or create when you interact with our Services. We may also get information from other companies or third parties such as media representatives.

We may also automatically collect certain usage information when you access our Services ("Usage Data"), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to interact with our Services, and other usage information collected from cookies and other tracking technologies. For example, IP addresses to track and aggregate non-personal information, such as using IP addresses to monitor the regions from which users navigate to our Services.  We also access IP addresses from users when they log into the Services as part of our log-in and security features.  We may also collect Global Positioning System (GPS) location data and/or motion data, , in conjunction with certain promotions, when you enable location-based Services.
Our Services may change over time and we may introduce new features that may collect new or different types of information.

 b) How We Use Your Information. We may use your information, including your Personal Information, for the following purposes: 

Account Registration. We may use your name, address, phone number, and email address to register your Black Swan Account for certain Services we provide and to communicate important information to you. If you set up an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information.

Communicate with You and Tell You About Other Services.  We may use your information to communicate with you about our Services and, occasionally, to give you offers for third party products and services that we think may be of use to you.

To Improve Services and Develop New Services. We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of Black Swan’s Services. 

To Provide Our Services and Operate Our Business. We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services, and to help us protect our Services, including to combat fraud and protect your information.

Customer Service and Technical Support.  We may use your name, address, phone number, email address, how you interact with our Services, to resolve questions you may have about our Services and to follow up with you about your experience.  We may also offer Internet chat services, for example, to speak with a Black Swan support representative.  Internet Chat transmissions are encrypted but you should not supply more Personal Information, than is required to address  your specific issue.  A transcript of the session may be retained to resolve questions or issues related to our Services.

Feedback. We may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them.  Answering any survey is optional.

3. WHAT YOU CAN DO TO MANAGE YOUR PRIVACY. You can view and edit information that identifies you online through your Black Swan Service. 

a) Managing Marketing Communications From Us. We will honor your choices when it comes to receiving marketing communications from us. 

You have the following choices if you have been receiving marketing communications from us that you no longer wish to receive:

  • Click the "unsubscribe" link in the email or newsletter you received.
  • Call in to a Black Swan customer service representative and request to unsubscribe.
  • Subject to your control, our mobile applications may send notifications to your mobile device.  If you are receiving notifications and no longer wish to receive these types of communications, you may turn them off at the device level.

b) Updating Your Personal Information. In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support.  You can reach our customer support by using the contact information provided in the "How to Contact Us" section of this statement. 

 4. DATA RETENTION AND YOUR ACCESS RIGHTS

a) Data Retention. In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. We may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, if you have opted out of receiving marketing communications.  We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones.  We will retain and use your information as required by applicable regulations and Intuit's records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud. 

 b) Your Access Rights. 

  • If you have created an online account with us and would like to update the Personal Information you have provided to us, you can access your account to view and make changes or corrections to your Personal Information.
  • Black Swan is a US based company, not serving EU individuals. The rights to access Personal Information about them does not apply. 

 

If you have questions or complaints regarding our Privacy Statement or practices, please contact us as detailed under the How to Contact Us heading below.

 Updated May 24, 2018 

 

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