Installation Survey
If you have had a product installed by Black Swan, please complete the survey below, and we will send you a $25 gift certificate!
Name: | |||
Address: | |||
City: | State: | ||
Zip: | |||
Email: |
Please answer the following questions to the best of your ability. | |||
How did you hear about us? Check all that apply. |
Current Customer Website Visit Company Vans Store Visit Friend Other: |
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Who was your installer/s? Check all that apply. |
Forest William Rob Gherrett Bryan Tom Not Sure |
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Did the installers arrive within the specified time frame? | Yes No | ||
If no, did they call ahead? | Yes No N/A |
Please rate our installation service on a scale of 1 to 5. 1 being highly dissatisfied, 5 being highly satisfied. |
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Did the service meet your expectations? | ||||
1 | 2 | 3 | 4 | 5 |
Did the installers act in a professional manner? | ||||
1 | 2 | 3 | 4 | 5 |
Was the installer knowledgeable about the product? | ||||
1 | 2 | 3 | 4 | 5 |
Were you satisfied with the installer's explanation of the product's operation? | ||||
1 | 2 | 3 | 4 | 5 |
Do you feel proper steps were taken to sustain the cleanliness of your home? | ||||
1 | 2 | 3 | 4 | 5 |
What is the likelihood you would recommend us to a friend or family member? | ||||
1 | 2 | 3 | 4 | 5 |
Overall, how satisfied with the complete job are you? Starting in our showroom with our sales staff to the installation of the product in your home. |
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1 | 2 | 3 | 4 | 5 |
If there were one thing Black Swan could improve upon, what would you suggest? | |